Return and Refund Policy
Eligibility for Returns
You may initiate a return for eligible products within seven (7) days of the delivery date. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
Products Excluded from Returns
Certain products may not be eligible for return due to safety or hygiene reasons. These include, but are not limited to, electronic components, fluids, and special order items. Please check the product description for specific return eligibility.
Return Process:
To initiate a return, please follow these steps:
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Contact our customer support team at contact@aljouzparts.com within seven (7) days of receiving the product, providing your order number and details of the item you wish to return.
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Our team will guide you on the return process, including providing you with a Return Authorization (RA) number.
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Pack the item securely, including any accessories or documentation, and ship it to the address provided with the RA number clearly marked on the package.
Return Shipping Costs:
Customers are responsible for return shipping costs unless the return is a result of our error (e.g., you received the wrong item). In such cases, we will provide a prepaid return label.
Refund Process:
Refunds will be processed once the returned item is received, inspected, and deemed eligible for a refund. The refund will be issued to the original payment method used during the purchase. Please allow 5-6 working days for the refund to be reflected in your account.
Damaged or Defective Products:
If you receive a damaged or defective product, please contact us immediately at contact@aljouzparts.com. We will work to resolve the issue promptly, either by sending a replacement or initiating a refund.
contact Information:
If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team at contact@aljouzparts.com.
Policy Updates:
We reserve the right to update, modify, or revise this Return and Refund Policy at any time. Please review this policy periodically for changes.
By making a purchase on this website, you agree to and accept the terms outlined in this Return and Refund Policy.
Thank you for choosing Al Jouz for your auto parts needs.
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